UPDATE: I have changed my rating of Any Fence. Brian and his crew finished my fence installation and I couldn't be happier with the results. Brian sent me an e-mail taking ownership of my experience and apologized. This went a long way with me. The quality of his work is top notch. I think this young company was experiencing some growing pains that Brian fully acknowledged and is working to correct so that future customers will not experience the delays I did. Based on Brian's handling of the situation, I would recommend this company and even hire them again should the need arise. I contacted Any Fence in early Spring to fence in my backyard for my dog. Brian was very responsive and came out to take a look and give me an estimate. He sent me an estimate the next day. I ended up having to have a land survey done so I wouldn't have any future issues with neighbors and that took some time to complete. Brian was great through this process. I sent him the payment for materials in May, and that is when my positive experience with this company ended. I didn't hear from Brian on when my installation would occur for six weeks. None of my calls or e-mails were returned. I finally got an e-mail from Brian late June with an install date of June 28 and the next day received a call from Jody in the office confirming the June 28 date. On that Friday, two days later I received an e-mail from Brian apologizing for delay but because of all the rain we had, all installs were pushed out. Fine. My new install date was July 12 through July 14. On July 12, nobody showed up to begin installation. I called the office mid-morning and was told by Jody that yes, she was trying to track Brian down and would call me back. She did call me back the next day to let me know they were on their way to my house and would begin installation that day. Over the course of a week, they managed to install the back portion of my fence. We did have some heavy rain over that time period so I was okay with the delay. However, after them installing the back portion of the fence nobody had returned to my house to finish the side and front portion and it has been 10 days.In fairness, I did make a last minute change which Brian gladly accommodated but all calls, voicemails, and texts have gone unreturned. At this point I am beginning legal proceedings. They left a job half finished, left their tools and unused fencing all over my backyard and can't be bothered to return a phone call or e-mail. Beware of this company! Their work, that they completed anyway, is top notch, but if you expect a job to be completed and to be kept up to date on the timing of the installation
Medway High’s Finishing Touches
